1.1 CONSULTATION APPOINTMENTS
Consultation appointments may be booked online, by telephone, email or in person.
A non-refundable booking fee of £30 is required to secure all appointments. By making a booking, you confirm acceptance of these Terms and Conditions.
The booking fee will be deducted from the total cost of treatment where the appointment is attended.
In accordance with the Consumer Rights Act 2015, this fee represents a reasonable and proportionate charge for reserving appointment time and covering potential loss of business.
Where at least 48 hours’ notice is provided, the booking fee may be transferred to a rescheduled appointment or retained as a credit on your account for up to 180 days.
Cancellations, rescheduling requests made with less than 48 hours’ notice, late arrivals, or failure to attend (no-show) will result in the booking fee being retained. The fee is non-refundable in these circumstances.
Following repeated late cancellations or non-attendance, we reserve the right to refuse future bookings or require full payment in advance.
The outcome of a consultation may be that treatment is not recommended where it is not clinically appropriate, is unlikely to achieve the desired result, or may pose a risk to health or safety.
1.2 TREATMENT APPOINTMENTS
A deposit is required for certain treatment appointments. For treatments over £200 or single treatments, a £50 deposit will be taken at the time of booking.
Deposits will be deducted from the total cost of treatment where the appointment is attended.
Where at least 48 hours’ notice is provided, deposits may be transferred or refunded upon request.
Deposits will be retained where less than 48 hours’ notice is given, or where an appointment is missed.
1.3 CANCELLATIONS
A minimum of 48 hours’ notice is required for any cancellation or amendment to an appointment.
Where insufficient notice is given, or in the event of non-attendance, any booking fee or deposit will be retained.
If we cancel your appointment, any booking fee or deposit will be refunded. We shall not be liable for any indirect or consequential losses arising from such cancellation.
1.4 SPECIAL REQUIREMENTS
Clients must inform the clinic of any special requirements or medical needs at the time of booking.
2. ON THE DAY OF YOUR APPOINTMENT
Late arrival may result in reduced treatment time or cancellation of the appointment. In such cases, charges may still apply.
You are responsible for providing accurate and complete medical information. We accept no liability for adverse outcomes resulting from withheld information or failure to follow professional advice.
You will be required to sign a consent form prior to treatment, confirming your understanding of the procedure, risks, benefits, and alternatives.
Children should not attend appointments unless accompanied by another responsible adult.
Only registered assistance dogs are permitted on the premises.
We reserve the right to refuse or discontinue treatment at our discretion where it is not considered clinically appropriate or safe.
3. PAYMENTS AND REFUNDS
We accept debit/credit cards (excluding American Express), BACS transfer, telephone payments and cash. Cheques are not accepted.
All payments are non-transferable.
In accordance with the Consumer Rights Act 2015, refunds are not provided for completed services where the service has been carried out with reasonable care and skill.
We do not offer refunds on treatments, prescription products, or skincare products once purchased or administered.
We reserve the right to refuse treatment without refund where a client is suspected to be under the influence of drugs or alcohol.
4. INJECTABLE TREATMENTS
A review appointment may be offered 14–21 days following treatment.
Botulinum toxin adjustments may be provided free of charge at review where clinically appropriate.
Additional treatments, including dermal fillers, are chargeable at standard rates.
Clinical outcomes may vary between individuals, and results cannot be guaranteed.
5. FORCE MAJEURE (ACT OF GOD)
We shall not be held liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to severe weather, natural disasters, or government restrictions.
No refunds will be issued in such circumstances. We will make reasonable efforts to reschedule appointments where possible.
6. PROMOTIONS AND PRICING
Promotional offers are subject to availability and cannot be used in conjunction with other offers unless stated.
We reserve the right to amend pricing at any time without notice.
In the event of an obvious pricing error, we reserve the right to cancel or refuse the booking.
7. COMPLAINTS
Complaints must be submitted in writing to:
eastmidlandslaser@btconnect.com or East Midlands Laser and Cosmetic Clinic Ltd
62 Commercial Gate, Mansfield, NG18 1EU
We aim to acknowledge complaints within 7 days and resolve them promptly.
8. DATA PROTECTION AND PRIVACY
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Your personal information will be used for the purposes of providing safe and appropriate treatment, maintaining medical records, and fulfilling our contractual obligations.
We will not share your data with third parties without your consent unless required by law or for medical necessity.
You have the right to access, rectify, or request deletion of your personal data, subject to legal and medical record retention requirements.
9. COOLING-OFF RIGHTS
Where services are booked remotely (online or by phone), you may have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013.
However, by booking an appointment within this period, you expressly request that the service begins before the end of the cooling-off period. Where the service has been fully performed, the right to cancel is lost.
Booking fees remain non-refundable where appointment time has been reserved and cancellation terms have not been met.
10. GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
ACCEPTANCE OF TERMS
By making a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.